Our Commitment: tk11com takes your privacy seriously. This privacy policy explains what data we collect, why we collect it, and how we keep it safe. No hidden terms.
01 Introduction
Tk11com (https://tk11com.biz) is an online gaming and betting platform built for users in Bangladesh. We understand how valuable your personal information is to you. That is why tk11com's privacy policy has been designed to earn your trust and ensure your data is properly protected.
This privacy policy applies to our website, mobile app, and all digital services. By using tk11com, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.
We always follow internationally recognised technologies and processes to keep your data secure. Your trust is our greatest asset, and tk11com is committed to maintaining it.
02 What Data We Collect
Tk11com only collects information that is strictly necessary. Collecting data beyond what is needed goes against our principles. Below is a detailed breakdown of what we collect.
| Data Type |
Example |
Reason for Collection |
| Identity-Related |
Full name, date of birth, national ID |
KYC Verification |
| Contact Information |
Mobile number, email address |
Account Registration & Communication |
| Financial Information |
BKash/Nagad number, transaction history |
Payment Processing |
| Technical Information |
IP address, device type, browser |
Security & Fraud Prevention |
| Usage Data |
Game history, betting records, login times |
Service Improvement & Responsible Gaming |
| Location Data |
Country and city (approximate) |
Ensuring Regional Service Availability |
Important: tk11com never collects your bank PIN, payment password, or full card number. If anyone asks for this type of information, treat it as fraudulent.
03 How We Collect Information
Tk11com collects your information through various methods. Each method is transparent and based on your consent.
- Directly Provided Information: Information you provide directly during registration, KYC form completion, or when contacting support.
- Automatically Collected: When you use tk11com, certain technical information is automatically collected through cookies, log files, and similar technologies.
- From Third Parties: Transaction confirmation details from payment providers (bKash, Nagad). This information is used solely for payment verification.
- Support Chat: Information shared when contacting support via live chat or email is stored for the purpose of resolving your issue.
- Device & Browser Data: Certain device-related information is automatically recorded to maintain security and prevent the use of multiple accounts.
04 Purpose of Data Use
Tk11com uses your data only for specific, legitimate purposes. Your information is never used for anything unlawful or unethical. Full details are provided below.
- Account Management & Verification: Completing the registration process, verifying identity, and maintaining account security.
- Transaction Processing: Processing deposits and withdrawals and maintaining financial records.
- Customer Support: Get fast, effective resolution for your issues, complaints, or questions.
- Security & Fraud Prevention: Detecting suspicious activity, preventing money laundering, and keeping the platform secure.
- Service Improvement: To analyze user experience and improve tk11com's games, interface, and features.
- Responsible Gaming: Identifying patterns of excessive gaming and alerting or supporting the user in a timely manner.
- Legal Obligations: Retaining necessary information to comply with directives from government or regulatory authorities.
- Personalized Offers: Relevant bonuses and promotional offers sent based on your preferences and gaming history — but only with your consent.
Please Note: You can opt out of promotional emails or SMS at any time. Simply contact support or update your preferences through your account settings.
05 Data Sharing & Disclosure
Tk11com never sells your personal data or shares it with advertisers. However, limited information may need to be shared in certain specific circumstances.
- Payment Processor: Only the information necessary to complete transactions is shared with payment providers such as bKash and Nagad.
- Legal Authorities: Data may be disclosed to relevant authorities when required by court order or legal obligation. Where possible, you will be informed in advance.
- Technology Service Providers: Contracted partner companies providing services such as cloud storage and cybersecurity may have limited access to data, but they are bound by the same privacy standards.
- Business Changes: If tk11com undergoes a merger or acquisition, users will be notified in advance and the same privacy protections will remain in place.
To Be Clear: tk11com never sells or shares your data with advertising companies, third-party marketers, or data brokers.
06 Cookies & Tracking Technology
Cookies and similar technologies are used on the tk11com website and app. These help improve your browsing experience and keep the platform functioning correctly.
- Essential Cookies: Maintaining login sessions and ensuring platform security are essential functions — the platform cannot operate without them, so these cannot be disabled.
- Functional Cookies: Used to remember your language preference and game settings.
- Analytics Cookies: Anonymous traffic data is collected to understand which features are used most. No personal information is included.
- Cookie Control: You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
07 Data Retention Period
Tk11com does not retain your data longer than necessary. How long data is kept depends on its type and any applicable legal requirements.
- Account Information: All data is retained in full while your account is active. After account closure, records are kept for a minimum of 5 years as required by law.
- Transaction Records: Financial transaction data may be retained for up to 7 years as required by law.
- Support Chat: Customer support conversations are typically retained for 2 years.
- Inactive Account: Accounts inactive for 12 months may be archived, and you will be notified by email.
08 Your Rights
Tk11com believes every user should have full control over their own data. The following rights are available to you.
Right to Access
You can request a copy of all the information tk11com holds about you at any time.
Right to Correction
If any of your information is incorrect, you can request that it be updated.
Right to Deletion
You may request deletion of your data unless we are required to retain it by law.
Right to Object to Processing
You can object to and opt out of your data being used for marketing purposes.
Data Portability
You may request a download of your data in a standard format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
How to Exercise Your Rights: To exercise any of the rights listed above support@tk11com.bizSend us an email. We will respond within 30 business days.
09 Children's Privacy
Tk11com is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and anyone under 18 is not permitted to sign up.
If we ever accidentally collect information from a minor, it will be deleted immediately upon discovery and the associated account will be closed. If you have any information regarding this, please support@tk11com.bizto let us know.
10 Privacy Policy Updates
Tk11com may update this privacy policy from time to time. For any significant changes, you will be notified in advance via your registered email or a notice on the platform. The "Last Updated" date at the top of the page always reflects the most recent version.
Continued use of tk11com after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.
11 Contact Us
If you have any questions, concerns, or complaints about our privacy policy, reach out to us directly. Our support team is always ready to assist you.
Email
support@tk11com.biz
Response within 24–48 hours
Live Chat
Visit Help Center
24/7 Bangla Support