Important Notice: Creating an account or using the tk11com platform means you fully agree to these terms and conditions. That is why it is important to read the entire document before your first use.
01 Introduction & Acceptance
Tk11com (https://tk11com.biz) is an online gaming and betting platform operating in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between tk11com and its users. By accessing, browsing, or registering on the platform, you confirm that you have read, understood, and agreed to these Terms.
Tk11com's terms and conditions are written in English so every user in Bangladesh can understand them with ease. If anything is unclear, reach out to our support team — they're always ready to help.
Age Restriction: tk11com is strictly for users aged 18 and above. You must agree to this condition at registration, and tk11com reserves the right to verify your age when required.
02 Account Registration & Management
To play on tk11com, you must create a valid account. Providing accurate and truthful information during registration is mandatory. Accounts created with false or incorrect information may be closed at any time, and any winnings associated with such accounts will be considered void.
- Each person may register only one account. Multiple accounts are strictly prohibited.
- It is your responsibility to keep your username and password confidential. You must not allow anyone else to access your account.
- If you forget your password or suspect unauthorized access to your account, contact support immediately.
- Keep a valid mobile number and email address linked to your account — these are required for verification and security purposes.
- After registration, tk11com may ask you to complete an identity verification (KYC) process. Withdrawals may be restricted until this is done.
Pro Tip: Keep two-factor authentication (2FA) enabled — it adds an extra layer of security to your account. You can turn it on easily from Settings.
03 Deposit & Withdrawal Policy
All financial transactions on tk11com are fully secure and transparent. You can easily deposit and withdraw using Bangladesh's most popular mobile banking services, bKash and Nagad. Certain transaction rules outlined in tk11com's terms and conditions must be followed.
- The minimum deposit amount is ৳100. The maximum limit is determined by your account tier.
- Withdrawal requests are typically processed within 1–24 hours. Slight delays may occur during peak periods.
- The payment method used for withdrawals must match the one used for deposits.
- Large withdrawals may be delayed if KYC verification has not been completed.
- If any suspicious transaction is detected, tk11com reserves the right to place a hold on the transaction until an investigation is complete.
- To withdraw bonus funds, you must meet the specified wagering requirements — these are outlined in the details of each offer.
Please Note: Use your deposited funds for gaming purposes only. tk11com is not an investment platform and does not guarantee any fixed returns.
04 Bonuses & Promotions
Tk11com regularly offers a variety of bonuses and promotional deals designed to give users added value. Each bonus comes with its own terms and conditions that must be followed.
- The welcome bonus is available to new members only and can be claimed once, following the first deposit.
- Each bonus has its own Wagering Requirement (WR). Bonus balance cannot be withdrawn until the WR is fully met.
- Any attempt to claim bonuses through multiple accounts will result in all accounts being closed and winnings forfeited.
- Bonus offers are valid for a limited time — any unused bonus will expire once the validity period ends.
- Tk11com reserves the right to modify, suspend, or cancel any bonus offer at any time.
- To receive a referral bonus, the referred person must successfully register and complete their first deposit.
05 Gaming Rules
Every game on tk11com has its own rules. The general gaming rules below apply to all games. Game-specific rules can be found on the respective game's page.
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a game is interrupted due to a technical error, tk11com's policy is to refund the stake for that bet.
- In live Sports Betting, official match results are considered final for the purpose of determining outcomes.
- Lottery draw results are determined through an automated and impartial system. Results cannot be altered under any circumstances.
- Bets will not be accepted if your account does not have sufficient balance.
Fairness Guarantee: All games on tk11com use RNG (Random Number Generator) technology, independently audited by third parties on a regular basis. Game outcomes are completely unbiased and final.
06 Prohibited Activities
Tk11com is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and will result in permanent account closure and forfeiture of any associated funds.
- Abusing the bonus system — claiming bonuses repeatedly through multiple accounts.
- Attempting to hack, phish, or fraudulently take over another user's account.
- Intentionally exploiting bugs or glitches in the gaming software to gain an unfair advantage.
- Using automated bots or scripts to play games.
- Attempting to launder money or funnel illegal funds through tk11com.
- Harassing, threatening, or disrespecting other users.
- Opening an account under a false identity or using another person's information.
Warning: tk11com's security team monitors the platform around the clock. Any suspicious activity will result in the immediate suspension of the account and the launch of an investigation.
07 Account Closure & Suspension
Tk11com reserves the right to suspend or permanently close an account under the following circumstances. Such decisions are final and will be enforced after tk11com has established reasonable grounds.
- Violation of any provision of the Terms & Conditions.
- Failure to complete identity verification, or if false information is found to have been provided.
- Extended account inactivity, typically 12 months or more.
- When directed by a legal authority or ordered by a court.
Users may also close their account at any time. In such cases, any valid balance will be available for withdrawal. A Self-Exclusion option is also available as part of responsible gaming — to learn more, Play Responsibly Visit the page.
08 Limitation of Liability
Tk11com is committed to delivering the highest standard of service. However, tk11com's liability is limited in certain circumstances. tk11com is not responsible for the following.
- If a game is left incomplete due to loss of internet connection.
- If a transaction is delayed or fails due to an issue on the part of a third-party payment provider.
- Force majeure events — such as natural disasters, war, or government-imposed restrictions.
- If account credentials are compromised due to the user's own negligence.
- If temporary service disruption occurs due to unexpected server downtime.
Tk11com always works to resolve such issues promptly and is committed to protecting users' interests. If you experience any problem, please contact support immediately.
09 Privacy & Personal Data
Tk11com takes the protection of your personal information extremely seriously. Data collected during registration is used solely for account management, transaction verification, and service improvement. Your personal information is never shared with third parties — that is tk11com's commitment.
- All data is stored on SSL-encrypted, secure servers.
- Information is not shared with any government authority except where required by law.
- You can request a copy of your stored data at any time.
For more details, visit our Privacy Policy Visit the page.
10 Right to Amend Terms
Tk11com reserves the right to update these Terms & Conditions, in part or in full, at any time. Users will be notified of any significant changes via their registered email or a platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Stay Updated: Check back on this page regularly and keep an eye on your email so you never miss any updates to the terms and conditions.
If you have any questions about these terms, please contact us: support@tk11com.biz